All Systems Operational

TeamsLink Portal Services Operational
TeamsLink Portal Functionality Operational
TeamsLink Pro Contact Centre Operational
TeamsLink Call Recording Operational
TeamsLink PowerBI Reporting API Operational
TeamsLink PSTN Services Operational
Microsoft PSTN Hubs Operational
TeamsLink Carriers Operational
TeamsLink Load Balancers Operational
TeamsLink PBXs Operational
TeamsLink SBCs Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 2, 2026

No incidents reported today.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.

Sep 22, 2026

TeamsLink Pro Dashboard & Call History Delays
Resolved - A fix has been deployed to address the issue affecting the TeamsLink Pro Dashboards & Call History. Following implementation, we have monitored the service for the past 24 hours and have not observed any further delays in information being displayed.

Based on the successful deployment and monitoring period, we will now be marking this incident as resolved.

If you experience any further issues relating to delayed dashboard information or call history updates, please report them through the normal support process and our teams will investigate accordingly.
Sep 22, 10:00 BST
Investigating - We are aware of a service degradation issue affecting the TeamsLink Pro Dashboards & Call History which may intermittently cause delays in information being displayed. Please note that this is a visual issue only and there is no impact to the routing or delivery of calls to agents.

This may also cause delays with status changes made through the Pro Dashboards, affected agents should update their status by dialing the short dial codes outlined below.

*0 - This will take you to the full menu
*1 - Log In/Log Out to Call Queue
*2 - Break
*3 - Busy
*4 - Finish Wrap up (This option is only available when an agent is in Wrap Up)
*5 - To Extend Wrap up (This option is only available when an agent is in Wrap Up)

Any Agent experiencing issues dialing '*0-5' should add '+44' to the beginning of the dial string. Example, instead of dialing '*1' to log in/log out of call queues, dial '+44*1' instead.

Our teams are working to restore normal service and we will continue to provide updates as the investigation progresses.
Sep 16, 10:24 BST

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

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