Monitoring - The affected database has recovered and we have re enabled the new TeamsLink Pro dashboards - http://pro.teamslink.co.uk and TeamsLink Portal. We will continue to closely monitor all services for the next 48 hours.
Apr 01, 2025 - 11:34 BST
Apr 01, 2025 - 11:34 BST
Identified - We have identified an issue with an Azure hosted TeamsLink database. This appears to be related to a wider Microsoft Azure outage affecting numerous services in Europe. We have raised this with Microsoft and are actively monitoring the situation for updates. We will provide further information as it becomes available.
Apr 01, 2025 - 11:00 BST
Apr 01, 2025 - 11:00 BST
Investigating - We are aware of an issue accessing the TeamsLink Portal. We are working on this at the highest priority and will provide further information when it becomes available.
Calls are still routing as expected although some calls may be delayed in reaching the end users, agents should update their status by dialing the short dial codes outlined below -
*0 - This will take you to the full menu
*1 - Log In/Log Out to Call Queue
*2 - Break
*3 - Busy
*4 - Finish Wrap up (This option is only available when an agent is in Wrap Up)
*5 - To Extend Wrap up (This option is only available when an agent is in Wrap Up)
Any Agent experiencing issues dialing '*0-5' should add '+44' to the beginning of the dial string. Example, instead of dialing '*1' to log in/log out of call queues, dial '+44*1' instead.
Apr 01, 2025 - 10:04 BST
Calls are still routing as expected although some calls may be delayed in reaching the end users, agents should update their status by dialing the short dial codes outlined below -
*0 - This will take you to the full menu
*1 - Log In/Log Out to Call Queue
*2 - Break
*3 - Busy
*4 - Finish Wrap up (This option is only available when an agent is in Wrap Up)
*5 - To Extend Wrap up (This option is only available when an agent is in Wrap Up)
Any Agent experiencing issues dialing '*0-5' should add '+44' to the beginning of the dial string. Example, instead of dialing '*1' to log in/log out of call queues, dial '+44*1' instead.
Apr 01, 2025 - 10:04 BST
TeamsLink Portal Services
Operational
TeamsLink Portal Functionality
Operational
TeamsLink Pro Contact Centre
Operational
TeamsLink Call Recording
Operational
TeamsLink PowerBI Reporting API
Operational
TeamsLink PSTN Services
Operational
Microsoft PSTN Hubs
Operational
TeamsLink Carriers
Operational
TeamsLink Load Balancers
Operational
TeamsLink PBXs
Operational
TeamsLink SBCs
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance