A fix has been deployed to address the issue affecting the TeamsLink Pro Dashboards & Call History. Following implementation, we have monitored the service for the past 24 hours and have not observed any further delays in information being displayed.
Based on the successful deployment and monitoring period, we will now be marking this incident as resolved.
If you experience any further issues relating to delayed dashboard information or call history updates, please report them through the normal support process and our teams will investigate accordingly.
Posted Sep 22, 2026 - 10:00 BST
Investigating
We are aware of a service degradation issue affecting the TeamsLink Pro Dashboards & Call History which may intermittently cause delays in information being displayed. Please note that this is a visual issue only and there is no impact to the routing or delivery of calls to agents.
This may also cause delays with status changes made through the Pro Dashboards, affected agents should update their status by dialing the short dial codes outlined below.
*0 - This will take you to the full menu *1 - Log In/Log Out to Call Queue *2 - Break *3 - Busy *4 - Finish Wrap up (This option is only available when an agent is in Wrap Up) *5 - To Extend Wrap up (This option is only available when an agent is in Wrap Up)
Any Agent experiencing issues dialing '*0-5' should add '+44' to the beginning of the dial string. Example, instead of dialing '*1' to log in/log out of call queues, dial '+44*1' instead.
Our teams are working to restore normal service and we will continue to provide updates as the investigation progresses.
Posted Sep 16, 2026 - 10:24 BST
This incident affected: TeamsLink Portal Services (TeamsLink Pro Contact Centre).